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Exchanges + Returns

Refund policy

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

We DO NOT provide a refund unless the purchase is faulty. If the purchased item does not fit or the customer has simply changed their mind we will provide a Gift Voucher or exchange of product to the same value. 

Several types of goods are exempt from being returned. Perishable goods such as Confectionary, Body and bath products can not be returned. Gift Vouchers are also non-refundable.

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

If your purchase is faulty once your return is received and inspected by us, we then will forward it on to the manufacturer for them to view and determine  whether the product covered under their warranty policy.  The manufacturer also has the right to replace the faulty item before offering a refund. We will send you an email to notify you that we have received your returned item. And then again when we receive it back from the manufacturer. We will also notify you of the approval or rejection of your refund.
If you are approved we will forward the the replaced item onto you (if applicable). If the manufacturer cannot provide a replacement then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Please email us at hello@williambee.co.nz to discuss.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@williambee.co.nz 

Sale items 

Only regular priced items may be refunded or exchanged, unfortunately sale items cannot be refunded or exchanged.


We only replace or issue a store credit for items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@williambee.co.nz and send your item to: William Bee General Merchants, 1 Itchen Street, Oamaru, 9400

To return your product, you should mail your product to: William Bee General Merchants, 1 Itchen Street, Oamaru, 9400

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.